Troubleshooting Form Notification Emails

 

1. Checking Email Notification Settings

If you’re experiencing email delivery issues, it’s best to first check your form’s notification settings. Here are some things to look for:

• Typos: Check that all emails are spelled correctly, and multiple emails are separated by a comma.
• Sender: In some email providers, having the same Send To Email Address and From Email address can be flagged as spam or blocked from delivery.
• From Email: There can only be one From Email.

2. Installing and Setting Up an SMTP Plugin

By default, WordPress uses the PHP mail function to send emails generated by WordPress or any contact plugin like WPForms.  The most common reason for not getting emails is that your WordPress hosting server is not configured to use PHP mail() function.

In addition to this, sometimes email providers will flag or block emails that arrive from a different domain than they claim. For example, if your From Email is @gmail.com, but your domain is www.example.com, this domain mismatch may cause an email provider to block the email.

To resolve email delivery issues, we recommend using SMTP to send emails in WordPress. Unlike the PHP mail function, SMTP increases email deliverability by using proper authentication.

3. Disabling the Optimize Email Sending Option

The Optimize Email Sending option allows you to send notification emails asynchronously. This means that email sending tasks are placed in a queue in the background, allowing other form processes to be completed faster.

Enabling this setting is not recommended for users with low-traffic sites, as this may increase email delivery time substantially. This setting is also not intended to fix email delivery issues and is disabled by default.

Call  +1-856-514-8666 for help and support to Troubleshoot Email Problems.