How to troubleshoot Email can't send and receive Issues?

 I can’t send or receive

If you are unable to send or receive emails, there are a few possible causes.

 

The first step is to make sure that you can connect to the internet. If you are unable to access any webpages (such as Google, BBC, etc.) then the issue lies with your internet connection. Try unplugging your router and restarting your computer. If this does not solve the issue, please contact your internet service provider (ISP) who should be able to tell you if there are any issues in the area.

 

If you can access the internet, the next step is to check your email settings within your email program. These are usually accessed by going to File > Account Settings (is also under Tools or preferences in some older email programs). Clicking on your email address should bring up the settings for your account. The settings should look something like this:

 

Username: This should always be your full email address

Password: This is the password that was created when the account was created (if you cannot remember your password, please login into the cPanel and change to something more memorable).

 

Incoming mail server: mail.yourdomain.com

Incoming port number: 110 (POP3) or 143 (IMAP)

 

Outgoing mail server: mail.yourdomain.com

Outgoing port number: 587

 

If your settings are ok, the next step is to ensure that authentication is turned on for the outgoing server. This is to prevent unauthorised users sending from your email account and the account will not work if this is unticked.

 

If the issues still continue, try deleting the account and setting up again. Please note that deleting a mail account from an Apple device will permanently delete all mail, unless you have an IMAP account and mail is stored on the server.

 

If you are still unable to send or receive mail, please take note of any error messages and contact us as soon as possible.

Call  +1-856-514-8666 for help and support to Troubleshoot Email Issues.